Return & Refund Policy

 Return Eligibility

We accept returns of unopened, unused products within 15 days of the original purchase date. For safety and quality reasons, we cannot accept returns of any product that has been opened, used, or tampered with.

How to Initiate a Return

1. Contact our customer-service team at VirginiaHempLLC@gmail.com or  NoVaHempCompany@Gmail.com within 15 days of purchase to request a Return Merchandise Authorization (RMA) number.
2. Include your order number, the product(s) you wish to return, and the reason for the return.
3. Once you receive your RMA number, carefully pack the unopened product(s) in their original packaging, along with a copy of your receipt or order confirmation and the RMA number.
4. Ship the package to: Virginia Hemp LLC / Northern Virginia Hemp Company LLC
   37627 Allder School Road
   Purcellville, VA 20132

We recommend using a trackable shipping service and retaining your tracking number. We are not responsible for lost or undelivered return shipments.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for return shipping costs. Original shipping charges are nonrefundable unless the return is due to our error (for example, if we shipped the wrong item or a defective product).

Non-Returnable Items

The following items cannot be returned:

• Any product that has been opened, used, or tampered with.
• Products not returned within 15 days of purchase.
• Products returned without a valid RMA number.
• Products not in their original packaging or without proof of purchase.

Refund Eligibility

Refunds are available for unopened, unused products returned within 15 days of the original purchase date and approved by our customer-service team. We do not issue refunds for opened, used, or tampered-with products.

Refund Process

1. After we receive your returned product and verify that it is unopened and in its original condition, we will approve or deny your refund request.
2. If approved, we will issue a refund to the original payment method used at the time of purchase.
3. Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.

Refund Timing

The time it takes for the refund to appear in your account depends on your bank or card issuer. In most cases, you will see the credit within 1–2 billing cycles.

Partial Refunds and Adjustments

We may issue partial refunds or adjustments in the following situations:

• Only part of an order is returned.
• A product is returned outside the 15-day window but we agree to accept it at our discretion.
• Original shipping charges are nonrefundable unless the return is due to our error.

Refund Exceptions

We reserve the right to deny a refund if:

• The product has been opened, used, or tampered with.
• The product was not returned with a valid RMA number.
• The product was not returned in its original packaging or with proof of purchase.
• The return appears to be fraudulent or abusive.
• We have no record of purchase 

Contact Us

For questions about returns or refunds, please contact:

Virginia Hemp LLC / Northern Virginia Hemp Company LLC
Email: NoVaHempCompany@Gmail.com or  VirginiaHempLLC@gmail.com
Mailing Address: 37627 Allder School Road
                                Purcellville, VA 20132

Phone: 703-239-4447