Terms, Conditions, and Policies

Shipping Method and Handling Time : 

We ship via United States Postal Service (USPS) to addresses within the United States.

• Orders placed before 2:00 PM Eastern Time, Monday through Friday, will ship the same business day whenever possible.
• Orders placed after 2:00 PM Eastern Time, or when same-day shipping is not possible, will ship the next available business day that the post office is open.
• We do not ship on weekends or federal holidays. Orders placed on weekends or holidays will be processed the next business day.

Out-of-Stock Items : 

If any item in your order is out of stock:

• We will notify you as soon as possible.
• You will be offered a refund for the out-of-stock item, or
• We will provide an estimated shipping timeframe based on the best information available at that time.

If you do not respond within 5 business days, we may cancel the out-of-stock portion of the order and issue a refund.

Shipping Costs and Delivery Estimates

Shipping costs are calculated at checkout based on order weight, destination, and USPS rates. Estimated delivery times depend on the USPS service selected and the destination address.

Once an order has shipped, we will provide a shipping confirmation email with any available tracking information.

Shipping Costs and Delivery Estimates

We ship only to addresses within the United States. We do not ship to international destinations, U.S. territories, or APO/FPO addresses unless otherwise stated.

Because our products contain hemp-derived ingredients, we may restrict shipments to certain states or jurisdictions where applicable laws or regulations limit or prohibit the sale or shipment of these products. We reserve the right to cancel or refund orders that cannot be shipped in compliance with applicable law.

Lost, Stolen, or Undeliverable Packages

We are not responsible for packages marked as delivered by USPS that are later reported as lost or stolen. If your package is marked delivered but you have not received it, please check with household members, neighbors, or your local post office.

If USPS returns your package to us as undeliverable, we may offer a replacement shipment (with any additional shipping charges paid by the customer) or a refund of the product price, less original shipping costs.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us immediately at [VirginiaHemp.US@gmail.com]. We will make reasonable efforts to accommodate changes, but we cannot guarantee that an order can be modified or cancelled once it has been processed or shipped.

For questions about this Shipping Policy, please contact: NoVaHempCompany@Gmail.com or VirginiaHemp.US@gmail.com

Information We Collect : 

We may collect information you provide directly to us, including:

• Name, billing address, shipping address, email address, and telephone number.
• Order details, including products purchased and delivery information.
• Communications you send to us through email, contact forms, customer-service requests, or other direct contact.
• Limited technical information generated by your use of our website, such as IP address, browser type, device information, pages viewed, and site-usage information.

Payment-card information is processed by our authorized third-party payment processor through a secure checkout system. We do not store complete credit-card numbers, CVV codes, or other sensitive payment-card authentication data on our systems.

How We Use Information : 

We use customer information only as necessary to operate our business and provide requested services, including to:

• Process, confirm, fulfill, and ship orders.
• Communicate about orders, returns, customer-service requests, or account matters.
• Prevent fraud, unauthorized transactions, and misuse of our website.
• Comply with legal, tax, regulatory, payment-network, and merchant-account obligations.
• Improve our website, products, services, and customer experience.
• Send promotional emails only when permitted by law and subject to your ability to opt out.

We Do Not Sell or Share Personal Information : 

We do not sell, rent, trade, or share customers’ personal information with unaffiliated third parties for their own marketing, advertising, or promotional purposes.

We do not disclose customer information except when reasonably necessary to process an order, provide a requested service, operate our website, comply with law, or protect our rights and customers.

Service Providers

We may share only the minimum information necessary with trusted service providers that help us operate our business. These providers may include:

• Payment processors and financial institutions that securely authorize and settle card transactions.
• Shipping carriers and fulfillment providers that deliver customer orders.
• Website hosting, ecommerce, email, analytics, security, and customer-service providers.
• Professional advisers, government agencies, or law-enforcement authorities when legally required.

These service providers are permitted to use the information only to provide services to us or to comply with applicable legal obligations.

Cookies and Analytics

Our website may use cookies and similar technologies to make the site function properly, remember preferences, understand website traffic, prevent fraud, and improve the customer experience. You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.

Marketing Communications

If you choose to receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link in the email or by contacting us at [Email Address]. Even if you opt out of promotional messages, we may still send transactional communications about orders, shipments, returns, or account matters.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No online system can be guaranteed completely secure, but we take reasonable measures to protect the information entrusted to us.

Data Retention

We retain customer information only for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable law.

Children’s Privacy 

Our website and products are not intended for individuals under 21 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it where legally required. We do not knowingly sell products to anyone under the age of 21 under any circumstances as required by law. 

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review the privacy policy of each third-party website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after an update means you accept the revised policy.d an answer to this item.

 Return Eligibility

We accept returns of unopened, unused products within 15 days of the original purchase date. For safety and quality reasons, we cannot accept returns of any product that has been opened, used, or tampered with.

How to Initiate a Return

1. Contact our customer-service team at VirginiaHempLLC@gmail.com or  NoVaHempCompany@Gmail.com within 15 days of purchase to request a Return Merchandise Authorization (RMA) number.
2. Include your order number, the product(s) you wish to return, and the reason for the return.
3. Once you receive your RMA number, carefully pack the unopened product(s) in their original packaging, along with a copy of your receipt or order confirmation and the RMA number.
4. Ship the package to: Virginia Hemp LLC / Northern Virginia Hemp Company LLC
   37627 Allder School Road
   Purcellville, VA 20132

We recommend using a trackable shipping service and retaining your tracking number. We are not responsible for lost or undelivered return shipments.

Return Shipping Costs

Unless otherwise required by law, customers are responsible for return shipping costs. Original shipping charges are nonrefundable unless the return is due to our error (for example, if we shipped the wrong item or a defective product).

Non-Returnable Items

The following items cannot be returned:

• Any product that has been opened, used, or tampered with.
• Products not returned within 15 days of purchase.
• Products returned without a valid RMA number.
• Products not in their original packaging or without proof of purchase.

Refund Eligibility

Refunds are available for unopened, unused products returned within 15 days of the original purchase date and approved by our customer-service team. We do not issue refunds for opened, used, or tampered-with products.

Refund Process

1. After we receive your returned product and verify that it is unopened and in its original condition, we will approve or deny your refund request.
2. If approved, we will issue a refund to the original payment method used at the time of purchase.
3. Refunds are typically processed within 7–10 business days after we receive and inspect the returned item.

Refund Timing

The time it takes for the refund to appear in your account depends on your bank or card issuer. In most cases, you will see the credit within 1–2 billing cycles.

Partial Refunds and Adjustments

We may issue partial refunds or adjustments in the following situations:

• Only part of an order is returned.
• A product is returned outside the 15-day window but we agree to accept it at our discretion.
• Original shipping charges are nonrefundable unless the return is due to our error.

Refund Exceptions

We reserve the right to deny a refund if:

• The product has been opened, used, or tampered with.
• The product was not returned with a valid RMA number.
• The product was not returned in its original packaging or with proof of purchase.
• The return appears to be fraudulent or abusive.
• We have no record of purchase 

Contact Us

For questions about returns or refunds, please contact:

Virginia Hemp LLC / Northern Virginia Hemp Company LLC
Email: NoVaHempCompany@Gmail.com or  VirginiaHempLLC@gmail.com
Mailing Address: 37627 Allder School Road
                                Purcellville, VA 20132

Phone: 703-239-4447