Privacy Policy
Please reach us at NoVaHempCompany@Gmail.com if you cannot find an answer to your question.
Information We Collect
We may collect information you provide directly to us, including:
- Name, billing address, shipping address, email address, and telephone number.
- Order details, including products purchased and delivery information.
- Communications you send to us through email, contact forms, customer-service requests, or other direct contact.
- Limited technical information generated by your use of our website, such as IP address, browser type, device information, pages viewed, and site-usage information.
Payment-card information is processed by our authorized third-party payment processor through a secure checkout system. We do not store complete credit-card numbers, CVV codes, or other sensitive payment-card authentication data on our systems.
How We Use Information
We use customer information only as necessary to operate our business and provide requested services, including to:
- Process, confirm, fulfill, and ship orders.
- Communicate about orders, returns, customer-service requests, or account matters.
- Prevent fraud, unauthorized transactions, and misuse of our website.
- Comply with legal, tax, regulatory, payment-network, and merchant-account obligations.
- Improve our website, products, services, and customer experience.
- Send promotional emails only when permitted by law and subject to your ability to opt out.
We Do Not Sell or Share Personal Information
We do not sell, rent, trade, or share customers’ personal information with unaffiliated third parties for their own marketing, advertising, or promotional purposes.
We do not disclose customer information except when reasonably necessary to process an order, provide a requested service, operate our website, comply with law, or protect our rights and customers.
Service Providers
We may share only the minimum information necessary with trusted service providers that help us operate our business. These providers may include:
- Payment processors and financial institutions that securely authorize and settle card transactions.
- Shipping carriers and fulfillment providers that deliver customer orders.
- Website hosting, ecommerce, email, analytics, security, and customer-service providers.
- Professional advisers, government agencies, or law-enforcement authorities when legally required.
These service providers are permitted to use the information only to provide services to us or to comply with applicable legal obligations.
Cookies and Analytics
Our website may use cookies and similar technologies to make the site function properly, remember preferences, understand website traffic, prevent fraud, and improve the customer experience. You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.
Marketing Communications
If you choose to receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link in the email or by contacting us. Even if you opt out of promotional messages, we may still send transactional communications about orders, shipments, returns, or account matters.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. No online system can be guaranteed completely secure, but we take reasonable measures to protect the information entrusted to us.
Data Retention
We retain customer information only for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable law.
Children’s Privacy
Our website and products are not intended for individuals under 21 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it where legally required. We do not knowingly sell products to anyone under the age of 21 under any circumstances as required by law.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review the privacy policy of each third-party website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website after an update means you accept the revised policy.